CDN's application management services comprise system maintenance as well as system improvements, through maintenance plans that identify and remove potential risks to overall system stability.

By leveraging our global delivery capabilities, our clients gain benefits such as: 

• Reduction in maintenance, support and enhancement costs 
• Faster time to market for new initiatives 
• Redeployment of client staff to mission-critical projects 
• Price, quality, productivity and service guarantees with mutually agreed upon performance levels 
• Long-term and mutually beneficial partnership 

CDN's highly-skilled staff has significant experience overseeing large-scale application management projects for Fortune 1000 and Global 5000 companies. We employ a scalable staffing approach as well as a 24x7 virtual workday model to meet the specific needs of each client. Our expert team has worked extensively with a wide range of technologies and has in-depth business knowledge that enables us to understand what our customers require from their systems. 

To continually improve our application management capabilities, CDN has a research and development group focused on investigating new technologies, evaluating third-party vendor tools and developing our own tools. We invest a great deal of time, effort and funds to ensure our application management services are the best in the industry and deliver strong competitive advantages to our clients.

Our approach to application management is divided into three phases, each with specific deliverables and performance measurements:

• Preparation and planning phase 
• Assimilation and transition phase 
• Steady state phase 

Throughout each phase, there is a strong emphasis on performance measurement and change management. From the beginning of an engagement, we work with you to establish how performance will be measured. These mutually agreed-upon performance levels are then monitored throughout the entire project to ensure the project's objectives are achieved. 

CDN's application management methodology, along with our ISO 9001 and SEI CMM Level delivery centers, enable clients to maximize their IT investments and, at the same time, meet or exceed existing service levels. We maintain clients’ applications through outsourcing relationships, freeing up their resources to focus on more strategic initiatives.

CDN's application management services are a core component of our end-to-end IT and business services which include technology management, consulting, systems integration and business process services